At 11betpk, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
Last updated: May 2026 | Applies to all 11betpk platform users in the Philippines
This Privacy Policy ("Policy") describes how 11betpk ("we," "us," or "our") collects, processes, stores, shares, and protects the personal information of users ("you" or "your") who access or use the 11betpk website, mobile platform, and all associated services (collectively, the "Platform").
This Policy applies to all personal data collected through the 11betpk Platform, whether provided directly by you during registration, collected automatically through your use of the Platform, or obtained from third-party sources in connection with your account. By registering an account or using the 11betpk Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with the 11betpk Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
11betpk acts as the data controller for all personal information collected through the Platform. As data controller, 11betpk determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
For any privacy-related inquiries, requests to exercise your data rights, or complaints regarding the handling of your personal information, you may contact the 11betpk Data Protection Officer (DPO) via the support email address listed in the footer of this page. All privacy-related communications should be clearly marked "Data Privacy Request" in the subject line.
11betpk collects personal data in several ways: directly from you when you register or use the Platform, automatically through technical systems, and in limited cases from third-party sources. The categories of personal data we collect include:
3.1 Registration and Identity Data
3.2 Financial and Payment Data
3.3 Gaming Activity Data
3.4 Technical and Usage Data
3.5 Communications Data
11betpk processes your personal data only for specific, legitimate purposes. The table below summarizes the primary purposes for which we use your data and the legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification (KYC) | Contractual necessity; legal obligation |
| Processing deposits and withdrawals | Contractual necessity |
| Providing access to games and Platform features | Contractual necessity |
| Age verification (21+ requirement) | Legal obligation; legitimate interest |
| Anti-money laundering (AML) and fraud prevention | Legal obligation; legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Contractual necessity; legitimate interest |
| Sending transactional notifications (deposits, withdrawals, security alerts) | Contractual necessity |
| Sending promotional communications (with your consent) | Consent |
| Platform analytics and improvement | Legitimate interest |
| Compliance with regulatory and legal requirements | Legal obligation |
11betpk will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
11betpk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following limited circumstances:
All third parties with whom 11betpk shares personal data are required to process that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
11betpk retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business necessity. Specifically:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 11betpk's data disposal procedures.
11betpk implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 11betpk will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected users without undue delay, in accordance with the requirements of the Philippine Data Privacy Act.
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 11betpk:
To exercise any of these rights, please contact the 11betpk Data Protection Officer using the support email address in the footer of this page. We will respond to all verified data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
11betpk uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11betpk Platform. For strictly necessary cookies, no consent is required as they are essential to the service you have requested.
With your consent, 11betpk may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, special events, and other offers relevant to Filipino players. You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent to marketing communications will not affect the lawfulness of any processing carried out prior to withdrawal, and will not affect your ability to use the 11betpk Platform. You will continue to receive transactional and account-related notifications regardless of your marketing preferences, as these are necessary for the operation of your account.
The 11betpk Platform is strictly intended for users who are at least 21 years of age, in accordance with Philippine regulations governing casino-style gambling. 11betpk does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered an account on 11betpk, please contact our support team immediately via live chat or the email address in the footer of this page. We take underage gambling extremely seriously and will act promptly on all such reports.
11betpk reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the 11betpk Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.
If you have any questions, concerns, or complaints about this Privacy Policy or the way 11betpk handles your personal data, please contact our Data Protection Officer. You can reach us via live chat, available 24/7 on the Platform, or by email at the address listed in the footer of this page. Please mark your message "Data Privacy Request" so it is routed to the correct team.
If you are not satisfied with our response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
Six concrete commitments we make to every player on the 11betpk platform.
Every piece of data you send to 11betpk — from login credentials to payment details — is protected by bank-grade 256-bit SSL encryption in transit. Your information never travels unprotected.
11betpk does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used only to operate your account and improve your experience on the platform.
11betpk fully complies with the Philippine Data Privacy Act of 2012 (RA 10173). We have a designated Data Protection Officer and follow all NPC guidelines for the lawful processing of personal data.
You can access, correct, export, or request deletion of your personal data at any time. Your data rights are real and enforceable — just contact the 11betpk DPO and we will respond within 30 days.
Unsubscribing from 11betpk marketing emails or SMS is a single click. You stay in full control of what communications you receive, and opting out never affects your ability to use the platform.
In the unlikely event of a data breach, 11betpk commits to notifying the NPC within 72 hours and informing affected users without undue delay — so you can take action to protect yourself quickly.
Now that you know exactly how 11betpk protects your personal data, you can play with full confidence. Join thousands of Filipino players who trust 11betpk for fast GCash payouts, 600+ games, and a platform that takes your privacy seriously.
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